May 2009 – Data Integration and Scribe
At the May DCRMUG meeting, we focused on backend integration, and featured Scribe Software, one of the market leader in integration and migration tools for CRM.
We piloted a new panel discussion format, facilitated by Jonathan Lee, and had some excellent insights from our intrepid panel members. I encourage you to join us in extending a hearty DCRMUG thank-you to our panel:
Discussion Panel Members:
- Scott Sewell, CRM Solutions Consultant, CustomerEffective
- Kristin Kiester, Microsoft Dynamics CRM Practice Manager, Dell
- Joseph Thomas, Microsoft Dynamics CRM Project Lead, Dell
- Gaswar (Q) Suliman, CRM Consultant, Dell
- Juliet DePina, Regional Business Manager – West, Scribe
- Rich Radaci, Technical Pre-Sales Engineer, Scribe
Panel Member Bios:
Scott Sewell, CRM Solutions Consultant, CustomerEffective
Scott is CRM Solutions Consultant at CustomerEffective consulting services. He started using Scribe since 2001 and has used it for internal projects and with customers. His most recent project was a 2-year, multi-phase, 350 user implementation of Dynamics CRM for Equinox Fitness. The implementation was highlighted in CRM case studies by Microsoft and another by Scribe Software for the use of Scribe Insight to integrate CRM with the customer’s legacy systems.
Kristin Kiester, Microsoft Dynamics CRM Practice Manager, Dell
Kristin is Microsoft Dynamics CRM Practice Manager at Dell’s Global Infrastructure Consulting Services. She has been involved in Microsoft Dynamics CRM projects since version 1.2 and has been responsible for ensuring CRM installation, customizations, and overall implementations. Prior to her Practice Manager role, Kristin served as the Teams Technical Architect. Kristin’s team has implemented over 6,000 CRM seats ranging anywhere from 5 to 2,000 users.
Joseph Thomas, Microsoft Dynamics CRM Project Lead, Dell
Joe currently serves as the Project Leader for Dynamics CRM implementations where he coordinates and leads all data migration requirements sessions. Joe has over 8 years of experience working with CRM solutions. Joe holds MBA from the University of Pittsburg, Katz School of Business and Bachelor’s degree in Economics from Franklin & Marshall College.
Gaswar (Q) Suliman, CRM Consultant, Dell
Q has been involved in a number of migration projects during the past four years. Currently as a CRM Consultant at Dell, he has utilized Scribe Insight and C360 Import Manager to conduct migrations and integrations between Microsoft Dynamics CRM and legacy systems. Q holds a Bachelor of Science in Information Science and Technology (IST) from Penn State University.
Juliet DePina, Regional Business Manager, Scribe
Juliet works with Scribe Partners on business building, lead generation and strategic initiatives. Prior to joining Scribe, Juliet spent 5 years with a successful Microsoft GP and CRM Partner. Juliet understands the needs and goals of the Partner community. Additionally, Juliet worked for WebMD selling private portal solutions and SaaS to healthcare organizations. Juliet’s 20+ years in sales and technology position her well to work closely with CRM Partners to drive business. Juliet holds a Bachelor of Arts degree with honors in English, Microsoft Sales Certification and various additional sales training certifications.
Rich Radaci, Technical Pre-Sales Engineer, Scribe
Prior to coming aboard with Scribe Software in 2006, Rich had spent 18 years at Xerox Corporation as a Systems Analyst with a specific technical focus on content management to include both document management and AM/FM/GIS (Automated Mapping/Facilities Management/GIS) technologies. This experience has created a solid foundation for Rich which compliments his current role at Scribe Software as a successful presales technical engineer. Rich’s education includes a Bachelor of Science degree in electrical engineering as well as holding industry certifications as both a Microsoft Certified Professional and Business Management Solutions Specialist.
Sorry about that lousy audio!
For those of you who dialed in and endured the lousy audio quality…thank you! For those of you who told us exactly what you thought of that lousy audio (LIKE WITH THOSE EMAILS IN ALL CAPS AND EXCLAMATION MARKS!!!) … sorry!
fwiw, neither Jonathan nor I were at all satisfied with the technical/delivery aspects of the last meeting, and we will do better at the June meeting! (Jonathan promises.)
Richard Knudson
