At the September DCRMUG meeting (www.DynamicsCRMUserGroup.com) Microsoft’s Bob Piskule gave an excellent presentation and demo on the topic of Microsoft’s XRM platform.

For me, one of the most interesting things about the session was Bob’s presentation of the more-or-less official Microsoft positioning statement on XRM. Up until now most of the discussions I’d seen were by “outsiders” such as myself. (For example, here’s an article I wrote).

Here’s a summary of how Microsoft describes XRM:

Microsoft Dynamics XRM is an application platform layer that sits on top of CRM, designed to accelerate the development of relational business applications through flexible dynamic application services. XRM’s multi-tenancy allows you to build and run as many line of business applications as you need on a single platform. XRM also leverages other Microsoft technologies as building blocks including: Office, Outlook, SQL Server, .NET and Windows.

XRM can be used for vendor, asset, property, employee, program, recruit, grant, contractor, fleet, resource, product, licensing, contract, lifecycle management and more. The possibilities are endless.
Here’s Bob’s demo: